Refund Policy
We strive to ensure your satisfaction with our services, and we are committed to providing transparent and fair refund policies. This refund policy outlines the guidelines and procedures for requesting refunds for transactions processed through our online payment gateway.
Eligibility for Refunds
1.1 Refunds are only applicable to transactions processed through our online payment gateway.
1.2 To be eligible for a refund, the transaction must have been completed successfully and meet the criteria specified below.
Refund Criteria
2.1 Refund requests must be made within 7 days from the date of the transaction.
2.2 The following situations qualify for a refund:
a) Duplicate payment: In case a customer has unintentionally made multiple payments for the same transaction, a refund can be requested.
b) Failed transaction: If a transaction fails due to technical issues or system errors, a refund can be requested.
c) Unauthorized transaction: If a customer's payment information has been used without their consent, resulting in an unauthorized transaction, a refund can be requested.
2.3 Refunds will be processed based on the original payment method used during the transaction. If the original payment method is no longer available, Soham Technologies will work with the customer to find an alternative refund method.
Refund Request Process
3.1 To request a refund, customers must contact our customer support team via [insert contact details] and provide the following information:
a) Transaction details (transaction ID, date, and amount).
b) Reason for the refund request, including any supporting documentation or evidence, if applicable.
3.2 Soham Technologies reserves the right to request additional information or documentation to validate refund requests.
3.3 Refund requests will be reviewed on a case-by-case basis, and Soham Technologies will make reasonable efforts to process the refund within [insert number] business days from the date of the request.
Non-Refundable Transactions
4.1 The following transactions are non-refundable:
a) Completed transactions where the goods or services have been delivered as described.
b) Transactions that violate our terms of service or involve fraudulent activities.
c) Transactions that are subject to chargebacks, disputes, or legal proceedings.
Changes to the Refund Policy
5.1 Soham Technologies reserves the right to modify or amend this refund policy at any time without prior notice.
5.2 Any changes to the refund policy will be effective immediately upon posting the updated policy on our website.
5.3 It is the responsibility of the customer to review the refund policy periodically for any changes.
Please note that this refund policy applies only to transactions processed through Soham Technologies' online payment gateway. For any refund requests related to third-party products or services, customers are advised to contact the respective merchants or service providers directly.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at raval@sohamtechno.com and hey@kashyapraval.com